Refund policy

Returns and Refunds
Last updated: August 6, 2026

VarsityPlay works with multiple sporting-goods suppliers. The terms below are our general return policy and apply to every product we sell except where an individual product's listing states more restrictive terms.

Product-specific and final-sale terms

Some products are sold on terms that are more restrictive than this general policy. Where a product's listing states its own return terms — for example, an item marked “Final sale” — those terms apply to that item and take precedence over this general policy. Final-sale items (which may include clearance and discounted items so marked on their product page) are not eligible for change-of-mind returns.

This does not affect items that arrive damaged, defective, or incorrect: those remain covered for every product under “Damaged, defective, or incorrect items” below, regardless of any final-sale designation.

Return window

For eligible items, you have 10 days from the delivery date to request a return for a change-of-mind (non-defective) item. Requests made more than 10 days after delivery cannot be accepted.

How to request a return

Contact VarsityPlay at support@varsityplay.com before sending anything back. Include your order number, the item you want to return, and the reason for the request. Returns sent without authorization may be refused. Do not send an item directly to a supplier unless VarsityPlay provides written instructions.

Return address

Once a return is authorized, send approved items to:

VarsityPlay, operated by C-VENDE LLC
190 Kansas St
Hackensack, NJ 07601
United States

Condition requirements

An eligible item must be new, unused, unworn, undamaged, and in its original packaging with all tags and accessories. Customized, personalized, special-order, clearance, and final-sale items are not returnable unless they arrive damaged, defective, or incorrect.

Change-of-mind returns

For an approved change-of-mind return, the customer is responsible for return shipping. We do not charge a restocking fee. Original outbound shipping charges are non-refundable unless required by law.

Damaged, defective, or incorrect items

Contact us within 5 calendar days after delivery and include your order number and clear photos of the item and packaging. Confirmed damaged, defective, or incorrect items are not subject to any fee, and VarsityPlay will provide return instructions and arrange return shipping or reimburse reasonable return-shipping costs.

Exchanges

We do not offer direct exchanges. Return the original item under this policy and place a new order for the replacement item.

Refunds

Authorized returns are inspected after receipt. If approved, the refund, less any non-refundable outbound shipping, is issued to the original payment method. Allow up to 10 business days after approval for processing, plus additional time for your bank or card issuer to post the refund.

Contact

Email support@varsityplay.com or call (646) 583-3953.